Journal article

Publication year: 1996

Pages: 226-236

Journal: Behaviour & Information Technology

Volume number: 15

Issue number: 4

ISSN: 0144-929X

DOI Link: https://doi.org/10.1080/014492996120157

Publisher: Taylor and Francis Group

Abstract: 
On the basis of a longitudinal field study of 29 commercial software development projects, the pros and cons of user centredness in software development were analysed. We looked at two concepts: user participation-an organizational device-involving a user representative in the team, and user orientation-a cognitive-emotional concept-which pertains to positive attitudes towards users. Both were found to be associated with project difficulties relating to process and product quality as well as overall project success. We suggest that the issue is no longer whether or not to involve users, but instead to develop a realistic understanding of the difficulties associated with user centredness.

Harvard Citation style: Heinbokel, T., Sonnentag, S., Frese, M., Stolte, W. and Brodbeck, F. (1996) Don't underestimate the problems of user centredness in software development projects - There are many!, Behaviour & Information Technology, 15(4), pp. 226-236. https://doi.org/10.1080/014492996120157

APA Citation style: Heinbokel, T., Sonnentag, S., Frese, M., Stolte, W., & Brodbeck, F. (1996). Don't underestimate the problems of user centredness in software development projects - There are many!. Behaviour & Information Technology. 15(4), 226-236. https://doi.org/10.1080/014492996120157